Claims & Refund Policy
Our commitment to fairness and transparency.
Last updated: June 2026
1. Free demo sandbox
When you sign up, you get immediate access to a shared demo sandbox with sample data. This sandbox is free, requires no payment method, and you can explore every feature. Data in the demo sandbox is automatically erased every 48 hours. No charges will be incurred during this period.
2. Subscription billing
Paid subscriptions are billed monthly or annually, as selected at the time of upgrade. Your first invoice is generated when you move from the demo to a paid plan. All prices are exclusive of applicable taxes.
3. 14-day guarantee
We offer a 14-day money-back guarantee on all new subscriptions. If you're not satisfied within the first 14 days, contact us and we'll issue a full refund — no questions asked.
After the 14-day period, refunds are considered on a case-by-case basis for legitimate technical issues that we are unable to resolve within a reasonable timeframe.
4. Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are given for the remainder of the billing period after the 14-day guarantee window.
5. Service credits
If NexusCore experiences downtime exceeding our SLA commitment for Enterprise plans, you may request service credits. Credits are calculated at 5% of your monthly fee per hour of downtime beyond the SLA threshold, capped at 50% of the monthly fee.
6. Data export & deletion
You can export your data at any time through the platform's reporting and export features. Upon request, we will provide a complete data export within 14 days of account closure. After account closure, data is retained for 90 days before permanent deletion.
7. Dispute resolution
If you have a dispute regarding billing or service, please contact our support team first. We aim to resolve all disputes within 5 business days. If a resolution cannot be reached, the matter will be handled in accordance with the laws of the State of Qatar.
8. Chargebacks
If you initiate a chargeback with your bank, your account will be suspended immediately pending investigation. If the chargeback is found to be unjustified, you will be responsible for all associated fees.
9. Contact us
For any claims, refund requests, or billing inquiries:
- Email: billing@coreflowsolution.net
- Response time: within 24 hours on business days