Refund & Cancellation Policy

Last updated: October 2026

This policy explains how cancellations and refunds work for CoreFlow Solution subscriptions (NexusCore and AuditCore) bought on this website. Payments are processed securely by our payment partner Safepay.

1. What you are buying

Our products are online software subscriptions. Nothing is shipped: access is delivered to your account online. Your company opens the moment Safepay confirms your payment.

2. Cancelling

  • Subscriptions are prepaid. At checkout you choose Renew automatically or Pay once.
  • Automatic renewal: your card is saved and charged by our payment provider, Safepay, at the start of each new period, at the price shown at checkout. CoreFlow never sees or stores your card number. You can turn automatic renewal off at any time in Manage Subscription - nothing further is charged and your access continues until the end of the period you have already paid for.
  • Pay once: nothing further is charged; to stop, simply don't renew.
  • If you would like your account closed early, email billing@coreflowsolution.net from the address used at checkout.

3. Refunds

  • First purchase: if you are not satisfied, you may ask for a full refund within 7 days of your first payment.
  • Renewals: renewal payments are not refundable once the new period has started, except where required by law.
  • Annual plans: after the first 7 days, the unused whole months of an annual plan may be refunded on request, less any volume discount already applied.
  • Duplicate or mistaken charges: always refunded in full once confirmed.

4. How to request a refund

Email billing@coreflowsolution.net with your order number (shown on your receipt, starting CF-). We reply within 2 business days. Approved refunds are returned to the original card or account through Safepay; your bank may take 7–14 business days to show it.

5. Failed or cancelled payments

If you leave the payment page, or a payment is declined, nothing is charged and no subscription starts. If money left your account but the receipt doesn't show Paid, contact us with the order number and we'll resolve it.

6. Contact

CoreFlow Solution, 175 D block, Model City 1, Faisalabad, Punjab, Pakistan · billing@coreflowsolution.net · +92 321 7008898