Frequently Asked Questions

NexusCore is an all-in-one business management platform that combines accounting (invoicing, VAT, bank reconciliation, multi-currency), HR & payroll (with WPS), inventory management, fixed assets, full audit management, AI document scanning, and the Orion AI assistant — all in a single system.

NexusCore is designed for SME to mid-market businesses — especially those managing multiple companies. It's used by finance teams, accountants, HR managers, and business owners who need one source of truth.

Yes. We use encrypted connections (HTTPS), role-based permissions, and maintain a complete audit trail of every action taken in the system. Your data is always protected.

Absolutely. When you sign up, you get immediate access to a shared demo sandbox pre-loaded with sample data — invoices, bills, bank statements. You can explore every feature without entering your own data.

The demo sandbox is a shared, fully functioning environment with realistic sample data. You can create vouchers, run reports, test the OCR scanner, try bank reconciliation — everything works. Note that any data you add is visible to other demo users and is automatically erased every 48 hours. It's a playground, not a permanent workspace — create your own company when you're ready to go live.

Yes. All plans include email support. Professional and Enterprise plans include priority chat and phone support. We also maintain a knowledge base with guides, videos, and best-practice articles.

Yes. You can invite unlimited team members per company with granular role-based permissions. Each user gets their own login and activity is tracked individually in the audit trail.

NexusCore computes VAT per transaction (inclusive or exclusive), generates VAT returns by period, and provides a one-click tax audit package with every source document attached. While we don't file returns on your behalf, we give you everything you need.

Yes. You can import bank statements via CSV upload. NexusCore detects duplicates, suggests matches against open vouchers, and lets you reconcile with a single click. Direct bank feed integrations are available on Professional and Enterprise plans.

Yes. Your data is backed up daily with point-in-time recovery. We maintain redundant infrastructure to ensure your data is always available when you need it.